We at Outdoor Living want to ensure our customers journey with us is the best it can be. As such, we want to make sure that all aspects of this journey are taken seriously and given as much attention as every other part of it.
So, when it comes to Returns or Issues with items, we want to try and resolve these in the quickest time frame possible with minimal disruption to our customer.
We ask our customers to follow the following guidelines when in receipt of their orders:
If you change your mind about any items you purchased from Outdoor Living online, your statutory rights are not impacted. You have 14 days to change your mind from the date of receipt of delivery. You then have 14 days to return the product to us from the date of informing us of your decision. You have the right to a full refund including delivery charge and once we have processed a refund, customers will receive the refund to the originating account within 3-10 working days.
NOTE: The item(s) being returned must be in sellable condition for a full refund to be actioned The customer is liable for any diminished value of the goods resulting from the handling of the goods beyond that necessary to establish their nature, characteristics and functioning.
You will have the option to return the item(s) to us yourself. Alternatively, you can request for the item(s) to be collected in which a collection charge would be quoted for you.
If your item(s) were delivered by An Post, you can simply click the following link to arrange collection of the item(s) An Post Returns If you are having any issues, please contact our Team on 018018000 or email us at [email protected] informing us of your request.
If your delivery was with DPD and you require a collection, please call us on 018018000 or email us at [email protected] with your Invoice details.
If your delivery was by Securispeed, Penrose, BJ Transport or any other 3 rd Party Courier, please call us on 018018000 or email us at [email protected] and have your Invoice details to help us resolve your query as quick as possible.
Depending on the items and location, fees will vary but you will be instructed before collection of the charge.
All our Policies are in accordance with current EU legislation and in no way impact on your Statutory Rights.
If you are not happy with any aspect of our Policies and wish to dispute a decision, or to make a consumer complaint, you can visit https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN